An IT technician is a person with many skills. This is a person that must be able to do almost everything around computers. Having this in mind, they are right when asking for a higher salary. Their presence is important for the team and no company will have prosperity without their presence. See a definition on IT here.
In the following, we’ll talk about the duties and responsibilities an average IT technician has. A person who’s into this sector must be able to do all these things. If they are great in this, the company and the colleagues will do an even better job knowing that there’s someone in the background taking care of them. Read on and learn more about it.
Managing hardware issues
Hardware is the very beginning of every computer work. There’s no work on it if some part of its hardware isn’t working properly. When the company gets new pieces, there must be someone who’ll install the new parts and make sure they work.
Hardware management is a completely different branch in computer science than any other. People dealing with it are more like electricians than programmers because aside from making sure the whole system works, they must know which cable goes where if they want to have everything in order.
Managing software issues
When the hardware is done and the computers start without a problem, it’s time to set up all software segments. Employees in different companies use all kinds of software solutions. The IT services job is to know about them and be able to install them correctly.
They don’t actually need to know how to work on them, but they need to know how to make the program function without bugs or problems that will make the workers frustrated or having parts of their work lost.
For example, a simple Office program, like Word or Excel is complex that needs a lot of time until it’s completely learned. The IT person doesn’t need to know how to work on them, but they need to know how to install them so other people can work on them.
Updating systems
Every software, program, app, or anything else connected to computers need constant maintenance. They all have occasional updates that make them better, richer, faster, and providing better services.
The job of the technician is to follow these trends and be aware of every new update that’s coming out. This is important because the employees working on these computers that might not have regular updates can do work on outdated programs that are not going to be competitive in the business world. See why competitiveness is important here: https://www.forbes.com/pictures/emjl45fhdh/5-reasons-why-competition-is-good-for-your-business/#7bcf063c1f97
Apps have monthly updates. People who created them work daily on their perfection. This perfection can never be reached but it’s important to always have top-notch service and the IT sector should always update to the latest versions.
Providing fast solutions to problems of other employees
For the IT management team, it’s often weird and not understandable how some people can’t realize when they have a hardware or software problem and are not able to fix minor issues.
It’s completely normal for people not to know what other people are perfect in. We’re all good in some parts and so good in others. It doesn’t matter how simple some things are.
That’s why a good IT team will provide a fast and accurate solution to every problem the rest of the employees might have. They rely on the technicians’ help and they should know that no matter what happens, a fast response will be made by their colleagues.
This is why some companies like to have their own team of people handling these problems. Others, like to hire an outside company taking care of problems that might come up from time to time. The two choices have their pros and cons and there’s no good or bad solution. Only a personal preference of the business owner that will make the final decision which one is better for the business.
Providing backup files at all times
Backup is one of the most important parts of providing IT services. It’s important to have a back-up file because a lot of things can happen during working hours. Files, documents, and work can be lost because of different reasons.
That’s why one of the most important obligations of the IT team is to take care of all the files created in the company. Some of them are more important than others. Files containing sensitive data are often kept on several computers or the internet.
Internet stored data can be easily breached so the IT technicians must make sure the sensitive data is secured and safe. See why back-up is important on this link.
Internet management
As we speak about internet safety, it’s important to know that internet management is also a part of the job description. Connecting to the internet and providing and secure connection is one of the main priorities for the employees because every job today depends on being connected.
The internet, however, comes with a lot of dangers too. Viruses, worms, scams, are all a part of the browsing. Inexperienced people are often a part of these issues and the job of the information technology’s person is to install a good antivirus program that will be regularly updated and maintained.
Intranet management
All computers in a company are connected. This provides an easier communication between sectors and sharing information with each other.
On the other hand, this amazing feature allowing fast and easy communication is also a problem of itself. Whenever a virus is downloaded to one computer, chances are great it will spread to all the other computers in the local network. Learn more about viruses from this article: https://en.wikipedia.org/wiki/Computer_virus
Fast response in these situations is the most important thing. Having the network protected and saving as much data as possible is the top priority.
As you can see, so many obligations fall under the response of the IT sector. There’s no company doing good without the help of these guys.